Booking Policy

BOOKING PROCEDURES

• Package reservations are not considered confirmed until a minimum deposit payment is received and you have received a confirmation number from GET Travel Sports and Events.
• Package features for all plans are subject to change and may be based on features available at time of arrival, not those in effect at time of booking.
• All guests’ full, legal names and children’s ages are required at time of booking.

PAYMENT PROCEDURES

• Credit Card Required to hold room
• Complimentary room hold for 14 days
• $50 room deposit required after the 14^th day. Any unclaimed rooms are released at that time.
• FINAL PAYMENT charged to the guest credit card on file on Friday, June 1, 2007
• All credit card payments are processed through WORLDPASS TRAVEL GROUP on behalf of GET Travel Sports and Events. Final confirmation/receipt will be emailed to you and the email address supplied unless otherwise requested.

  GET Travel Sports and Events
  CA State Games
  5080 Robert J. Mathews Parkway
  El Dorado Hills, CA 95762

  Note: Cash is not accepted. GET Travel Sports and Events accepts no responsibility for cash sent but not received.

• Final confirmation/receipt can be found on line by logging on using your confirmation #

RATES

• All rates are subject to changes until package is paid in full. After package is paid in full, rates are subject to change due to imposition of documented tax increased or other charges of governmental authorities. All rates are in U.S. dollars.
• Additional room charges may apply if more than two adults per room.

Change Procedure

• Changes must be made in writing, via email, facsimile, or mail and sent to: Info@GETTravel.com  or
  
  GET Travel Sports and Events – SCB
  5080 Robert J. Mathews Parkway, El Dorado Hills, CA 95762
  Fax: 916-939-6806
   
• Changes affecting outbound flights or first night’s accommodation must be made at least 14 business days prior to arrival and are subject to rate changes Airlines/hotels/suppliers do not permit changes in certain situations.

Hotel Check-In/ Check-Out

• Check-in time is typically between 3 and 4 p.m. and check-out time is normally between 10 a.m. and 11 a.m. (During peak periods, check-in may be delayed one to two hours.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time. Hotel prices do not include tax. Incidental charges require an additional credit card authorization at the time of check in.

BAGGAGE AND VALUEABLES

• Please retain all valuables, such as cash, prescription medications, gold, silver, jewelry, laptop computers, proof of identification, photography or video equipment, cellular phones, or other valuables in your personal control when checking or transferring bags.

CANCELATION AND CHANGE FEES

• All cancellations must be made in writing to the WorldPass Travel Group corporate office.  Cancellations must be made in writing, via email, facsimile, or mail and sent to:

  Info@GETTravel.com  or
  GET Travel Sports and Events - SCB
  5080 Robert J. Mathews Parkway
  El Dorado Hills, CA 95762. Fax: 916-939-6806. 
  To guarantee receipt of delivery for US Mail it is suggested that you send your letter “Return Receipt Requested”
   

• Cancellations made 30 days or more prior to the date of arrival will receive a full refund. For a cancellation made 29 to 14 days prior to arrival, there is cancellation fee of $50 per package plus any additional cancellation fees assessed by hotels or other suppliers. Cancellations must be made in writing, via email, facsimile, or mail and sent to **address above (Bullet #1 under Cancellation & Change Fees heading.)

• For a cancellation made 13 days or less prior to arrival, there is a cancellation fee of $100 per package plus any cancellation fees by hotels or other suppliers. Cancellations must be made in writing, via email, facsimile, or mail and sent to: **address above (Bullet #1 under Cancellation & Change Fees heading.

• No refunds will be given to no-shows

• For a change made 30 days or less prior to arrival or that results in a rate change, there is an additional change fee of $25 per package plus any change fees assessed by hotels or other suppliers. Changes must be made in writing, via email, facsimile, or mail and sent to: address above (Bullet #1 under Cancellation & Change Fees heading.)

• For changes, the change fees must be paid in addition to any increase in rate resulting from the change.

In addition: If your air travel has been ticketed, there will be an additional cancellation or change fee per ticket equal to the cancellation or change fee assessed by the airline. Please note that a cancellation of a nonrefundable airfare results in a charge equal to the entire amount of the airfare and a cancellation of a refundable airfare must be made at least 1 business day prior to departure.

REFUNDS

• If you cancel, amounts paid, minus cancellation fees and other amounts owed, will be refunded 30 days after scheduled departure date.
• Cancellations made 30 days or more prior to the date of arrival will receive a full refund.
• No refunds will be made for unused admission tickets or features, including but not limited to meals and bonus features, and no credits will be provided for the cost of any unused ground transportation. Any refunds as a result of pre authorized changes to the packages must be requested in writing within 60 days after departure and will be assessed a $25 processing fee. All documents must be returned in order to process refund. We reserve the right to make refunds in accordance with the method that payment was received.
• No air refunds will be made after travel has commenced or if a flight is missed/delayed.

DOCUMENTS

• Documents can be shipped to you prior to arrival date for a minimum fee of $15. Guests requesting documents to be shipped outside of the US should note that due to various restrictions, documents cannot be shipped to all locations. Guests are responsible for additional international shipping charges. Recipient is responsible for any duty or custom charges or expenses. Persons who are requiring documents to be shipped to friends or family members outside the USA should so note. Any lost or misplaced documents will result in additional fees, which may not be refundable. GET Travel Sports and Events or the Disneyland Resort is not responsible for any lost or stolen tickets.